Frequently Asked Questions
Everything you need to know about our handcrafted fashion accessories.
What are your shipping times and costs?
We offer standard shipping across the country, typically arriving within 5-7 business days. Shipping costs are calculated at checkout based on your location and order size.
How do I care for my handmade felt accessories?
To keep your felties looking their best, we recommend gentle spot cleaning with a damp cloth. Avoid machine washing or harsh chemicals to preserve the delicate fibers and colors.
What is your return policy?
We want you to love your purchase! If you are not satisfied, you can return unworn items in their original packaging within 30 days of delivery for a full refund.
Do you offer custom designs or bulk orders?
Yes, we love custom projects! Please contact our design team via the contact form to discuss personalized patterns, colors, or bulk pricing for events and boutiques.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Apple Pay.
Are your materials ethically sourced?
Absolutely. We pride ourselves on using high-quality, eco-friendly felt and ensuring all our production processes meet fair labor standards.